PKF Texas: The Entrepreneur’s Playbook® - Giving Feedback

Feedback is one of the most effective tools you can have to motivate employees.

Listen Now

This text will be replaced

Extras:

Download Transcript
Greg Price
Episode: 241
January 16, 2010

Summary:

January is usually a time of performance reviews and other constructive feedback. It’s not personal and it should be a two-way activity. Greg Price provides tips to get the most out of giving and receiving feedback.

Full Interview text

Greg: This is Greg Price with PKF Texas’ Entrepreneur’s Playbook. As we start the New Year, we find at many of our clients and businesses that January is usually a time of employee annual reviews and performance feedback. One of the items noted by employees at high achieving organizations is the environment in which they work. Highly successful companies achieve very high scores in the feedback assessment processes by their employees. Which raises the question: “Where would my organization rank on such an assessment?”

To the following question: “What type of workplace fosters the creation of exceptional sustainable value?” Some of the answers gathered by Marcus Buckingham in his book, First Break All the Rules, include the following subset from over 1,000,000 surveys:

Do I know what is expected of me at work?
Do I have the materials and equipment I need to do my work right?
In the last seven days, have I received recognition or praise for doing good work?
Does my supervisor or someone at work, seem to care about me as a person?
In the last six months has someone at work talked to me about my progress?

In the book Conscious Business I learned that feedback is actually a mutual learning opportunity. In providing feedback I try to:

Recognize that the intent behind feedback is learning and development (vs. criticism)
I provide broad context, both positive areas and areas that I am concerned about
I try and focus on effectiveness gaps and not personal traits
Be timely and convey both positive and constructive feedback

In receiving feedback, I try and remember the following:

Be learner, do I love the truth more than I love my face?
The person giving my feedback is supporting my development.
I take responsibility for the feedback, and my role in the gap of my performance
I use effective inquiry to understand, not defend myself

If your environment is creating exceptional sustainable value in the area of Giving Feedback, you will be surpassing your competition in this challenging market place. To read and comment on the PKF Texas’ Entrepreneur’s Playbook, visit my blog, fromgregshead.com. PKF Texas the fit, that’s right!