Summary:
Flashback a few weeks to Erica O'Grady's interview with Jeremiah Owyang, web strategist, social media advocate and current Director of Corporate Media Strategy at PodTech.net. Jeremy talks about his role in helping PodTech's client's understand social media and strategizing these tools to connect with their customers. His policy of letting go to gain more has helped client's like Intel become more personally involved with their customer base. He also warns companies not to be too structured; be authentic in your communications with customers and listen to the good and bad.
