Summary:
Flashback to interviews with Colleen Barrett and Carly Fiorina. Hear Colleen tell the story of how Southwest's open boarding policy was born and explain how she used her need to "just make a positive difference" to progress her career from secretary to President of Southwest Airlines. Carly, former Chairman and CEO of Hewlett Packard and also a former secretary, advises aspiring business persons that success requires passion. Neither guest started out with a plan, but achieved their success by learning as they climbed the business ladder.
